At Clarks Store, we understand that finding the perfect fit is essential—whether it’s our handcrafted Boat Shoes, durable Hiking boots, or elegant Oxfords. Just as we dedicate ourselves to creating exceptional footwear, we’re committed to ensuring your complete satisfaction with every purchase.
- Return Period: 15 days from delivery date
- Condition: Items must be unworn, in original packaging with tags attached
- Refund Method: Original payment method
- Refund Time: 5-7 business days after we receive your return
Our Return & Exchange Process
Step 1: Initiate Your Return
To begin the return or exchange process, please contact our customer service team within 15 days of receiving your order. You can reach us at [email protected] with the following information:
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Clarks Store Customer Service,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Size(s)] Reason for Return/Exchange: [Please specify reason – size, style, etc.]
Preferred Resolution:
[ ] Full Refund
[ ] Exchange for Size: [New Size] [ ] Exchange for Product: [Alternative Product]
Shipping Address on File: [Your Shipping Address] Email: [Your Email Address]
Thank you for your assistance.
Sincerely,
[Your Full Name]
Step 2: Package Your Items
Once your return is authorized, please ensure:
- Items are unworn and in original condition
- Original packaging and tags are included
- All accessories and documentation are present
- Items are securely packaged to prevent damage during return shipping
Step 3: Return Shipping
Ship your return to our distribution center:
1515 Northwest 19th Street
Oklahoma City, OK 73106
United States
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or defective merchandise.
Refund Information
Refund Processing Time
Once we receive and inspect your returned items:
- Refunds are processed within 3-5 business days of receipt
- Funds typically appear in your account within 5-7 business days after processing
- You will receive email confirmation when your refund is processed
Refund Method
Refunds are issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB)
- PayPal accounts
Please note: The refund will appear on your statement under our store name “Clarks Store”
Important Exceptions
Non-Returnable Items
To ensure hygiene and product quality, the following items cannot be returned unless defective:
- Insoles & Accessories: Due to hygiene reasons, opened or used insoles and intimate accessories cannot be returned
- Customized Products: Any footwear that has been specially customized or altered
- Final Sale Items: Clearly marked clearance or final sale products
Exchange Policy
We’re happy to exchange your items for a different size or style, subject to availability. If the exchanged item has a different price:
- Price difference will be refunded if the new item costs less
- Additional payment will be required if the new item costs more
International Returns
As we serve customers globally (excluding Asia and select remote regions), please note:
- International customers are responsible for return shipping costs and any customs duties
- Refunds will be issued in US Dollars
- Currency conversion rates are determined by your financial institution
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Address: 1515 Northwest 19th Street, Oklahoma City, OK 73106
Response Time: Within 24 hours during business days
At Clarks Store, we believe every step should be comfortable—from selecting your perfect footwear to ensuring your complete satisfaction with our service. Thank you for trusting us with your footwear needs.